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Advisor Support Specialist

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Washington D.C., DC, USA

Full Time

About the Role

The Adviser Support Specialist’s role, within the Operations and Advisor Services Department, is one of
the more impactful positions, creating substantial impressions to our affiliated Financial Professionals on a regular basis. The Specialist’s roles and responsibilities revolve around delivering white-glove client service,
and effective task and process management within a fast-paced environment. You will be expected to show
proficiency and effective time management skills over a number of tasks, including:

- The efficient execution of our FP’s client and account management requests across multiple institutional
custodial platforms
- The ability to interact on occasion, effectively and professionally with end-investor clients
- Being able to provide empathetic service to, and create relationships with, the client's FP’s
- Being able to provide, on demand, basic technological support to our affiliated FPs and other Home
- Office employees, especially during times of their initial affiliation with the client.
- Your performance within the Operations & Client Services department will contribute meaningfully to the overall success of the firm, client retention, and operational efficiency.

PLATFORM SUPPORT
- Custodian Platform Support:
- Onboarding/offboarding of all access persons (client's, its W-2 employees and its Home
Office staff), ensuring that the company’s policies and procedures are followed. This involves
ensuring the new person has been granted and successfully logged into the authorized user
accesses to the client’s technology applications and applicable custodian platforms.
- Be prepared to fulfill the “Company Administrator” role for various technology vendors.
- Resolve standard transactional technical issues/inquiries for users.
- Assess and/or communicate any knowledge of any vendor outages, glitches, service
interruptions, and resolutions to the Operations & Advisor Services team and to your Supervisor.
- Attend important custodian platform webinars and meetings.

MIDDLE OFFICE OPERATIONS
- Monitor the various operations queues (the requests for service submitted by the client’s Financial
Professionals) to be observant of service request ticket assignments, and execute upon those requests
efficiently and accurately, including requests involving:
- Account Maintenance
- Asset Movement
- Insufficient Funds/Margin Calls
- Trade Errors
- Check Deposits
- Be cognizant of multiple service requests or other tasks assigned to you and prioritize effectively.
- Data entry for client’s various technology systems, i.e. Compliance Monitoring, Books and Records,
and Performance Reporting.

TRANSITIONS
- Assist the firm in the transition of assets for a new Financial Professional (“FP”) or Registered
Investment Adviser affiliating with the client.
- Organize document collection in a uniform manner and perform detailed analysis of new client CIP
information and basic asset profile (i.e., account statements, ID, legal documents, etc.).
- Generate and manage DocuSign and UPS envelopes.
- Submit documents for Home Office review and approval.
- Log issues and changes in transition tracker and be prepared to present statuses at regular intervals to
FP.

REMOTE CLIENT SERVICES ADMINISTRATION (RCSA) PROGRAM
- Manage the service offering and the Advisor relationships within the program
- Train, review, and assist in managing the resources supporting the program
- Continuously review and manage the program functions and SLA metrics
- Periodically review the program’s financial model and recommend price changes with Chief Operations
- Provide Advisor performance feedback to RCSA resources supporting the program
- Prepare and review monthly invoices for program services and deliver to Finance Department
- Report the program’s utilization and financial metrics on a monthly basis with Chief Operations Officer

Requirements

EDUCATION & SECURITIES LICENSES

  • Series 63 (Uniform Securities Agent State Law) (preferred)

  • Bachelor’s degree with a focus/concentration on business-related field (preferred)

  • Series 7 (required)


EXPERIENCE

  • 5-7 years’ experience in the financial advisory services industry

  • Experience with Registered Investment Adviser (RIA) and/or Broker/Dealer back-office responsibilities (preferred)

  • 1 year experience in a position of client services, communicating with both Financial Advisors and investors

  • Experience with performing company admin roles for technology vendors, e.g., Microsoft Exchange 365 (preferred)

  • Experience with executing client/account requests, i.e., new accounts, asset transfers, and account maintenance, placing trades (across multiple custodian website platforms (preferred)


KNOWLEDGE

  • Basic knowledge of either/both of the following RIA Custodians and their current processes —Fidelity Investments and Charles Schwab (preferred)

  • Basic knowledge of B/D Clearing Firms and their current processes-National Financial Services, BNY Mellon Pershing (preferred)

  • Basic knowledge of the SEC’s Investment Advisers Act and FINRA regulations (preferred)


TRAITS & SKILLS

  • Strong written and verbal communication skills, i.e., providing relevant information, taking complex situations or processes and writing simple explanations or instructions

  • Strong time management, organizational, and prioritization skills

  • People friendly – genuinely enjoy engaging people and developing relationships

  • Have a calm, confident, and professional disposition in the midst of resolving problems

  • Sympathetic/empathetic to the consumer process and experience – able to walk in the client’s shoes

  • Comfort with Microsoft Excel and Adobe Acrobat; Proficient with DocuSign

  • Intuit technology tools and systems; able to download website applications to computers and

    comfortable with basic troubleshooting methods

  • Understand and embrace uniformity and organizational processes for efficiencies; be prepared to

    recommend improvements to current practices

  • High degree and standards to attention to detail

  • Inherently asks good questions; challenges current perceptions of FPs and generates solutions (quality over quantity)

  • High degree of confidentiality – both in and outside of the workplace

  • Reliable and trustworthy – be sensitive to your prospective role as a member of a dynamic team and that you and your team members will rely upon each other for group success

  • Quick learner and excellent memory

  • Simplifier – do you simplify or complicate?

  • Flexibility, coachability,


Compensation & Benefits

  • Annual salary starts at $60,000 (based on experience)

  • Healthcare (includes Medical, Dental, and Vision)

  • 401(k) with employer match of up to 3% of your gross salary, following the completion of six months’

    employment service

  • 14 days PTO

  • Follow the NYSE holiday schedule (Paid)

About the client

JSC is working with a financial firm that offers solutions to independent advisors based on their level of ownership and responsibility.

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