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Commercial Service Technician

San Antonio, TX, USA
Full Time

About the Role

The Commercial Service Technician is responsible for the repairs and maintenance of heating, refrigeration, air conditioning and ventilation equipment sold or serviced by the company. Responsible for maintaining the quality of work up to acceptable company standards, and for representing the company to the customer in a professional manner that promotes good long-term relationships.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Be courteous, neat, clean, and in uniform at all times.
• Complete necessary repairs and maintenance in a professional & profitable manners.
• Ask for help if a problem cannot be found within a reasonable length of time (usually one (1) hour for residential, two (2) hours for commercial) after arrival.
• Adhere to proper procedures in the use of paperwork (time cards, work orders, return material tags, etc.) and electronic devices. Fill out paperwork for both service and Preventive maintenance before leaving the
job. Turn in paperwork to the Commercial Service delivery courier.
• Collect C.O.D. payments from customers according to service department policy.
• Inform Commercial Service coordinator of whereabouts at all times.
• Maintain service truck inventory according to the standard service truck inventory list.
• Notify dispatchers of parts needed for completion of a job.
• Maintain vehicle organization & appearance, both inside and out on a weekly basis. Report any mechanical problems to the vehicle maintenance coordinator.
• Maintain and protect company assigned tools and report any deficiencies to the Commercial Service Manager or CSC.
• Coordinate with the Commercial Service Manager or CSC in matters that may be beyond authority or ability to handle.
• Available for after-hours emergency service and the on-call schedule.
• Commit to involving customers in company service agreement programs.
• Promote sales of new equipment and accessory items.
• Follow EPA and company CFI policies.
• Perform other duties as assigned.


Required Skills/Abilities

  • Excellent verbal communication and customer service skills.

  • Ability to work without close supervision.

  • Previous experience troubleshooting electrical and mechanical systems.

  • Experience in refrigeration pipe fitting and installation.

  • Good mechanical skills required.

  • Ability to perform the job in a neat, professional manner.

Minimum Requirements

  • High school diploma.

  • Trade School or equivalent.

  • Complete a minimum of 30 hours continuing education annually.

  • Minimum Type I and II C.F.C. certification.

  • N.A.T.E. certified for Core, preferred Specialty as well.

  • Must gain knowledge and training to become a service technician.

Physical Demands and Working Conditions

  • Physically able to perform the work by lifting at least 60 pounds overhead.

  • Must not be afraid of heights. Able to set up and climb ladders up to 40 feet.

  • Able to perform work outside in temperatures 0 to 110 degrees.

  • Required to work on AC/AD voltage from 1 m.a. -500 volts.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About the client

JSC is working with a client who is one of the largest commercial and residential HVAC companies in San Antonio.
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