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Service Writer

Stephenville, TX, USA
Full Time

About the Role

Responsibilities:
Customer Interaction: Greet customers in a friendly and professional manner, listen to their concerns, and accurately document service requests.
Appointment Scheduling: Coordinate service appointments based on availability, technician schedules, and customer preferences.
Vehicle Intake: Collect relevant information about customers' vehicles, including make, model, year, mileage, and service history.
Service Estimation: Provide customers with accurate estimates for necessary repairs or maintenance based on assessment and consultation with technicians.
Communication: Keep customers informed about the status of their vehicles, including any delays or additional repairs identified during the service process.
Upselling: Identify opportunities to recommend additional services or products that may benefit customers based on their vehicle's needs and manufacturer recommendations.
Documentation: Maintain detailed records of customer interactions, service requests, estimates, invoices, and payments.
Customer Satisfaction: Ensure that customers are satisfied with the service they receive by addressing any concerns or issues promptly and professionally.
Team Collaboration: Collaborate with service technicians, parts department, and other staff members to ensure efficient workflow and exceptional service delivery.
Administrative Tasks: Assist with various administrative duties, such as answering phones, filing paperwork, and maintaining a clean and organized work environment.

Requirements

Requirements:

  • Previous Experience: Proven experience in a customer service role within the automotive/trucking industry is preferred.

  • Automotive Knowledge: Basic understanding of vehicle systems, maintenance requirements, and repair procedures is advantageous.

  • Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and internal team members.

  • Organization: Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.

  • Computer Proficiency: Comfortable using computer software for scheduling appointments, generating estimates, and maintaining records (experience with automotive service management software is a plus).

  • Customer Focus: Dedication to providing exceptional customer service and resolving customer issues in a timely and professional manner.

  • Problem-Solving Abilities: Ability to quickly assess situations, identify solutions, and address customer concerns or challenges.

  • Flexibility: Willingness to adapt to changing priorities and work schedules in a fast-paced environment.

  • Professionalism: Maintain a professional appearance and demeanor at all times when interacting with customers and colleagues.

  • High School Diploma or equivalent required; additional education or training in automotive technology or customer service is a plus.

About the client

Our client is seeking a highly organized and customer-focused Service Writer. As a Service Writer, you will serve as the primary point of contact for customers requiring truck maintenance or repair services. You will be responsible for scheduling appointments, gathering pertinent vehicle information, providing estimates, and ensuring exceptional customer service throughout the service process. This role requires strong communication skills, attention to detail, and a passion for delivering an outstanding customer experience.
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