About the Role
Summary/objective
The function of the Customer Sales and Service Representative is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective customers to ensure that the Service Center is able to meet its growth targets.
Responsibilities:
- Must maintain 100% commitment to safety policies and procedures.
- Partners with Account Managers to provide sales quotes
- Processes incoming inquiries in to company sales system
- Quotes customers using working knowledge of product
- Successfully achieves budgeted Service Center sales goals
- Assists A/R personnel in creating and establishing new accounts and follows up on collections
- Coordinates with Account Managers and Service Center management to keep account activities updated
- Monitors delivery date commitments and expedites where appropriate
- Monitors customer specific inventory for sales order fulfillment
- Makes outbound calls to potential and existing customers for new and sales growth opportunities
- Builds and maintains strong internal and external relationships
- Provides technical/service support to account management, service center management and internal and external customers
Requirements
Skills and Abilities
Possesses excellent customer service skills
Ability to interact with customers and team-members in a professional manner
Ability to work independently and prioritize responsibilities
Must have excellent communication skills, both oral and written
Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
Must be able to perform calculations using whole numbers, fractions and decimals.
Basic computer skills including MS Word, Excel, internet and email
Must be able to successfully utilize the company software
Qualifications
2-4 years of experience in industrial sales
College degree preferred, will consider equivalents
About the client
JSC is currently seeking a Quality Engineer Analyst for our client, who leads the industry in heavy-duty seals and gaskets.