About the Role
Summary/objective
The Business Development Manager is responsible for working with our customers to ensure that they understand our product offering, to support them to activate and use the product, measure their usage and ensure that it is aligned with our and their expectations. This role is also critical in developing and managing accounts with major MSO’s, insurers and work providers and generating leads for the Technical Sales Team.
Essential functions
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Provide account management support to our Bodyshop and SMR customers.
- To understand their needs and ensure that they are fully supported in the activation and use of the product.
- Once activated to encourage and monitor the use of the remote services to ensure they are aligned with expectations.
- Organise events in MSO’s to gain maximum traction and support from the management for the usage of the tools and in particular remote services.
- Build strong relationships to enable the up sale of other products and services.
- Provide leads for the ADAS Technical Sales team to enable the sale of ADAS equipment.
- Proactive account planning and understanding key focus and priorities.
- Responsible for organising customer visit plan’s, documenting visit, reports and presenting customer performance to the National Sales Manager.
- Activity management using a CRM and Sales tool.
- Monthly reporting for customers with recommendations.
- Utilising internal reporting to identify areas of issue or concern to enable these to be addressed with the client.
- Feedback into the business of products, services and developments require that would support customers’ needs and our growth strategy.
- Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements
Minimum Qualifications:
At least 3 years’ experience selling/providing account management to Bodyshops / SMR
Technical understanding of diagnostics and how it is used in the repair process
Customer focused
Commercially aware
Excellent networker with powerful communication, presentation and influencing skills
Preferred Qualifications:
Analytical and numerate
Highly organized with a flexible approach to working
About the client
JSC is currently working with a client who is making modern automobile repairs simple with advanced tools and remote diagnostic support.