About the Role
Summary/objective
The Strategic Account Manager will be responsible for building and maintaining relationships with the existing clients. These clients are some of the largest third-party administrators in the automobile warranty industry. The Strategic Account Manager is responsible for driving revenue growth by building and managing these accounts and relationships. The role requires a strong focus on upselling and cross-selling to existing clients and securing contract renewals.
Essential functions
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Adapt at Joint Solution Development, Co-creation of solutions, and reaching agreement with clients on complex solutions.
Strategic Account and Opportunity Planning. Develops and executes sales plans and coordinates sales efforts to achieve new customer revenue and existing customer up-sell revenue.
Meets or exceeds defined sales quota through strategic account planning, networking, and use of company resources.
Multifunctional Account Team Leadership. Act as the single point of contact for major clients, ensuring seamless communication and follow-up.
Overall Account relationship and outcome management. Monitor and report on customer health metrics, taking proactive steps in addressing opportunities and challenges that may arise.
Strong preference for experience selling automotive technology/ managed services.
Actively participates in industry trade shows.
Use a strategic sales approach that creates value for our major clients and adds to the company’s capabilities and reputation.
Maintains a thorough understanding of all the product offerings and tailoring its presentation to meet the needs of different types of clients.
Assists clients in developing the business case and value proposition for proposed solutions when necessary.
Collaborates with Performance Management Team and Sales Leadership in executing the company’s sales process including proposal development.
Tracks and maintains all client activity in Salesforce.com.
Other Duties: Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Process billing and invoices with attention to detail
Requirements
Minimum Qualifications:
Bachelor degree in a related field preferred
Minimum 5 years of Strategic Account Management experience
Financial/Business Acumen
Strategic Thinking
Strong Customer Orientation
Excellent interpersonal and communication skills
Proficient with Salesforce.com
Microsoft Office Suite (Teams, Word, Excel, Outlook etc.)
Preferred Qualifications:
Knowledge of the automotive warranty industry landscape with existing relationships
Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
Excellent communication and influence skills
Excellent negotiation skills
Good presentation skills
Excellent report writing skills
Solid organizational and follow up skills
Strong problem solving and conflict management skills
Track record for exceeding goals within established timelines
Demonstrated ability to attain high levels of internal and external customer satisfaction
About the client
JSC is partnering with a client that specializes in mechanical inspection services for clients in the automotive industry.